Help Center

Go to Dashboard → Events and click "Add Event". Fill in the event name, date, location, and event type. You can enter the net sales after the event is complete.

Net sales is the total revenue from food and drink sales before subtracting any venue fees or commissions. Do not subtract credit card processing fees — VendBook handles fee types separately through the fee calculator.

Go to Dashboard → Events → Import CSV. Your CSV needs at minimum an event_name and event_date column. We also accept net_sales, event_type, location, fee_type, fee_rate, and notes. Dates can be YYYY-MM-DD or M/D/YYYY format.

Onboarding takes about two minutes: name your truck, claim your page link, and your public page goes live so organizers can find and book you. Everything else — adding events, importing history, connecting your POS — is waiting on the dashboard whenever you're ready.

Every forecast starts with what that event has actually done for you before. When your own history is thin, VendBook leans on how similar events have gone for other operators — always as combined signals, never anyone's individual numbers — and hands back to your own history as you log more runs. Weather and day of week nudge the result. You get an honest range, not a single guess, and every card says what it's built from.

Each card says what it's built from — "Based on your 3 runs here" means three real days of your history back that number. Fewer runs mean a wider range: that's the forecast being honest about thin history, not broken. Log the event a few more times and the range tightens on its own.

Weather is one input for outdoor events — a rainy or extreme-temperature forecast nudges the expected range down, a clear day leaves it where it is. It's a modest adjustment, not the main driver: an event's own history and the venue it's at matter far more. As with every forecast, the result is an honest range that sharpens as you log events.

Not directly — the forecast is calculated automatically. If you believe an event will outperform or underperform (e.g., larger expected crowd), add a note to the event explaining why. Manual adjustments are planned for a future update.

The Performance table aggregates your history for each recurring event — average sales, min/max, consistency score, year-over-year trend, and confidence. It recalculates automatically whenever you add or update sales data.

Anomaly flags mark events that performed unusually. "Disrupted" events (weather cancellation, venue issue, etc.) are excluded from performance calculations so they don't skew your averages. "Boosted" events performed unusually well.

Tiers are your personal rating for each event: A = destination events with high attendance and strong branding, B = solid recurring bread-and-butter events, C = smaller or newer events worth monitoring, D = low-value events not worth rebooking.

Select a fee type when logging an event: Flat Fee (deduct a fixed amount), Percentage (deduct % of sales), Commission with Minimum (the venue counts the higher of your gross sales or a guaranteed floor, then takes its commission of that), or Pre-Settled (settlement already happened, net sales is already the take-home).

VendBook supports Square (OAuth), Clover (OAuth), SumUp (OAuth), and Toast (email parsing). POS integrations require a Pro or Premium subscription.

Toast's API is restricted to enterprise partners, so VendBook uses email parsing instead. After each service, Toast sends you a daily summary email. Go to Settings → POS → Toast, set up your account, then paste that email into the import panel to pull in your sales.

Syncing runs daily at 7 AM in your timezone and pulls the previous day's orders. You can also trigger a manual sync anytime from Settings → POS.

It matches the POS order total to a booked event on that date and updates the net_sales field. If multiple events are booked on the same day, it will prompt you to select which one to apply the sales to.

Every plan includes the same honest forecast — expected sales, the likely range, weather adjustment, and plain-English notes. Starter ($19/mo): event scheduling, fee calculator, revenue tracking, public schedule page, embeddable booking widget, CSV import, team share link, 4 staff seats. Pro ($39/mo): adds POS integration (Toast, Square, Clover, SumUp), the full day-of-event card, the Assistant, 2 manager seats, a weekly digest email, and booking-page extras (gallery, FAQ, press, testimonial, QR poster). Premium ($69/mo): adds organizer scoring, the Follow My Truck subscriber list, white-label, a custom page theme, hourly day-of weather with wind alerts, the Advanced Assistant, and 5 manager + 25 staff seats.

Yes — annual plans save about 20% versus monthly. Starter annual is $182 (save $46), Pro is $374 (save $94), Premium is $662 (save $166).

Go to Dashboard → Settings → Billing and click "Manage Subscription". This opens the Stripe billing portal where you can upgrade, downgrade, or cancel.

Yes — every new account gets a 14-day free trial with no credit card required. Your trial includes the full feature set of the plan you picked (Pro if you didn't pick one), from day one.

No. VendBook enforces strict tenant isolation — your events, sales, contacts, and forecasts are only visible to you. Row-level security is enforced at the database level.

Yes. OAuth tokens for Square, Clover, and SumUp are stored encrypted in Supabase Vault and are never exposed to the client or transmitted in logs.

CSV export is on the roadmap. Currently you can view all your data in the Events and Performance tables. Contact support if you need a data export urgently.